Frequently Asked Questions
Everything you need to know about your Kankatala experience
How do I know if the sarees are authentic?
Kankatala is committed to heritage and quality. Every saree is handpicked by a member of the Kankatala family, ensuring 100% authenticity in fabric, weave, and zari work.
Do you ship internationally?
Yes, we ship our exquisite collections worldwide. Shipping costs and delivery timelines vary based on your location and are calculated at checkout.
Can I get the saree blouse stitched by Kankatala?
We offer custom blouse stitching services for an additional fee. You can provide your measurements through our online portal after placing your order.
What is your return policy?
We accept returns within 7 days of delivery for domestic orders, provided the saree is in its original condition with tags intact and the blouse piece is unstitched.
How should I care for my silk saree?
To maintain the longevity of your handwoven silk, we recommend professional dry cleaning only and storing the saree in a breathable cotton bag away from direct sunlight.
What payment methods do you accept?
We accept all major credit and debit cards, UPI, Net Banking, and offer secure payment gateways for international transactions via PayPal and Stripe.